Casino guides

Practical answers to the questions players ask before they deposit: which licence protects you, how bonus terms really work and what changes when a casino is based abroad. Each guide answers one question, with worked examples and the regulator's own rules.

Our guides for players in Great Britain

Each guide takes one practical question and answers it with checklists, worked numbers and links to the rules themselves. Together with our safer-gambling page, they cover what to understand before a first deposit:

TopicWhat you learnRead
Licence and protectionWhat a Gambling Commission licence covers, what changes when a casino is licensed abroad, how complaints, withdrawals and GAMSTOP differ, and a seven-point checklistUK casinos vs overseas casinos
Welcome bonusesHow wagering works, a worked example at 10 and 40 times, when accepting makes sense and a ten-question checklistWhen to decline a casino welcome bonus
Limits and self-exclusionDeposit limits, time-outs, GAMSTOP, bank gambling blocks and blocking software, and where to get free helpResponsible gambling

A sensible order before your first deposit

If you are new to online casinos, or returning after a break, this order covers the questions that matter most, from the one with the biggest consequences down:

  1. Check who holds the licence. Look the operator up in the Gambling Commission register by name or domain. Our guide to UK and overseas casinos explains what changes when the answer is "a regulator abroad".
  2. Set a deposit limit before you play. Since 30 September 2026, UK-licensed operators must offer gross deposit limits, a hard cap on what goes into your account.
  3. Decide on the bonus before you deposit. At UK-licensed casinos wagering is capped at 10 times the bonus; abroad it is often far higher. Our bonus guide shows when saying no is the better choice.
  4. Read the withdrawal and verification rules. Find out which documents the casino may ask for, and whether withdrawals must go back to the method you paid with.
  5. Know where help is. Note the National Gambling Helpline number and how GAMSTOP works before you need either.

How a guide is put together

A guide has to hold up when you follow it with your own account and your own money. That is why each one is built the same way:

  • One question per guide. A guide answers a single practical question rather than covering everything at once.
  • The rule at its source. Legal points are taken from the Gambling Commission's own pages and linked, so you can read the rule rather than our summary of it.
  • Real numbers. Worked examples use actual multipliers and amounts, such as £100 at 10 times and at 40 times, so you can see the difference in pounds.
  • Our own accounts. What we say about sign-up, the cashier and withdrawals draws on accounts we opened and the deposits and withdrawal requests we made ourselves.
  • Honest limits. Where a foreign licence stops protecting you, the guide says so plainly. Where something depends on the operator, we say that it is set out in the terms rather than guessing.
  • A checklist to finish. Each guide ends with questions you can answer in a few minutes before you decide.

Guide, review or news story?

The three parts of our UK section do different jobs:

  • A guide explains how something works and what to check, whichever casino you use: licences, wagering, limits.
  • A review tells you how one named casino performed when we tested it, including its licence holder, cashier, bonus terms and withdrawals. Our casino reviews start with the operator's status in the register.
  • A news story tells you what has just changed and whether it is proposed or already in force. When a rule in a guide changes, our UK gambling news is usually where you read it first, and the guide is updated afterwards.

If you are deciding whether to sign up somewhere, read the guide first and the review second.

Keeping the guides in step with the rules

The guides are only useful if they match the current rules. When the Gambling Commission changes a requirement that a guide relies on, such as the 10-times wagering cap that has applied since 19 January 2026, we revise the guide and set a new updated date at the top.

We also update a guide when what we find in our own accounts changes: a new limit tool, a different verification step or new terms at the casinos we compare. If you notice something that no longer matches, tell us through our contact page and we will check it.

What our guides are not

Our guides explain how licences, terms and tools work. They are not legal, financial or tax advice, and they cannot tell you what is right for your own situation.

  • For whether an operator is licensed in Great Britain, the Gambling Commission's public register is the authority, not us.
  • For a dispute with a UK-licensed operator, use its complaints process first and then the dispute-resolution service it names.
  • For debts linked to gambling, a free debt advice service can help you work out what to do next.

Nor are the guides an invitation to gamble abroad. Explaining what changes at an overseas casino is meant to show what you would give up, not to recommend it.

Limits before you play

Every guide comes back to the same point: decide your limits while you are not playing, and use the tools that hold them for you.

Your bank can block gambling transactions, and blocking software can stop gambling sites on all your devices. How each tool works, and what it does not stop, is on our responsible gambling page linked above.

Who writes the guides

The UK guides are written by Hannah Whitmore, our UK editor, who also writes our reviews and news for British players. Hannah writes the guides on wagering, withdrawals, verification and safer gambling from the same account research the reviews use, and keeps an operator's promise separate from what we measured.

Each guide shows its author, its sources and the date it was last updated.

Questions about our casino guides

Which guide should I read first?

Start with UK casinos versus overseas casinos. It explains what a Gambling Commission licence protects and what you give up outside it, which is the decision with the biggest consequences. Then read the welcome bonus guide before you accept any offer.

Are the guides based on your own experience?

Yes, where it matters. What the guides say about sign-up, cashiers and withdrawals draws on accounts we opened and the deposits and withdrawal requests we made ourselves. Legal points come from the Gambling Commission's own pages, which each guide links to.

What is the wagering cap at UK casinos?

Since 19 January 2026, casinos licensed in Great Britain may not set wagering above 10 times the bonus or tie one bonus to several products such as betting and slots. Casinos licensed abroad are not bound by that rule and set their own terms.

Do the guides recommend overseas casinos?

No. We explain what changes at a casino without a British licence so you know what you would give up: Gambling Commission supervision, the UK complaints routes and GAMSTOP. Our UK section has no casino links and earns no commission.

Are your guides legal or financial advice?

No. They explain how licences, bonus terms and safer-gambling tools work, with links to the rules. For whether an operator is licensed, use the Gambling Commission register. For a dispute, use the operator's complaints process and then its dispute-resolution service.

How often are the guides updated?

Whenever a rule they rely on changes, or when what we find in our own accounts changes. Each guide shows the date it was last updated at the top, and the sources it relies on at the end.

Will you write a guide on a topic I need?

Tell us through our contact page. Each guide answers one practical question that players ask before they deposit, and suggestions from readers help us decide what to cover next.

Where can I get help if gambling is becoming a problem?

Call the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. You can also self-exclude from all UK-licensed online gambling through GAMSTOP and ask your bank to block gambling transactions.

About the author

Hannah Whitmore

Casino reviewer, PlayFrankCasino

Hannah Whitmore writes about online casinos from a player's practical point of view: who operates a site, what a bonus really requires, which payment methods appear in the cashier, and what happens between requesting a withdrawal and receiving the money. Her reviews draw on PlayFrankCasino's own account research — registrations, terms checks, deposits and withdrawals — and she keeps an operator's advertised payout target separate from a measured result. She enjoys testing slot features and bonus-buy slots in demo mode, and is currently learning blackjack basic-strategy charts and how betting systems such as Martingale and Paroli work. She also covers UK casino news and writes PlayFrankCasino's guides to wagering, withdrawals, verification, cashback and safer gambling.